Frequently Asked Questions

What days/times will I be able to schedule coaching?

Ellie currently accepts coaching clients during these days and times*:

Sundays 1pm-7pm EST

Mondays 11am-7pm EST

Tuesdays 8am-12:30pm EST

Wednesdays 8am-9:30am EST

(The hours listed here are in Eastern Standard Time. The scheduling link (provided after purchase) should show the times in your local time zone if you live in a different region.)

How do I schedule my coaching appointment?

Upon purchasing coaching, you'll receive further instructions on how to book a time for your appointment, which can be done via the scheduling link provided.

Alternatively, you may contact us by email at [email protected] with your availability.

If the times we have don't work for you, we may be able to set up a mutually agreeable time via email based on your availability. (Please note that Ellie will not usually be able to do any sessions on Fridays or Saturdays but she can be somewhat flexible on other days and may be able to make a spot for you on a Thursday if needed, since that day is not open on the scheduling app.)

How will my coaching call be done?

Our main options for coaching at this time are either via zoom or phone call. Please note that we only do phone calls for US residents so neither party is charged international long-distance fees.

If you wish to use another platform/app to do coaching, please send us an email at [email protected] in advance, and specify which platform/app you want to use with a brief explanation of how we can connect with you on it, and we will try to honor your request if possible. (However, we cannot guarantee we will agree to use a different platform, especially if there are additional fees, a lot of setup involved, or security concerns.)

During the coaching call, you will be free to express your current struggles, challenges, successes, and anything else about your situation as you please. Ellie will listen as you speak, and occasionally ask questions to help better understand your situation or to give you ideas for solutions, celebrate your home management successes with you, and offer suggestions, tips, and steps you may want to try to get your kitchen or home under control.

There is no judgement for anything you are dealing/struggling with and we want your coaching session to be a soft place to land.

In addition to support for uncluttering your kitchen, we are also open to coaching you with setting up a general home cleaning routine, providing help so you can get organized, or offering coaching in other areas of home management, etc.

We have found that there are a lot of factors that can affect the state of your home, and we want you to be comfortable talking about anything you feel moved to discuss, while also respecting any things you don't wish to discuss.

Ellie will aim to listen to you and be supportive of you as a person, regardless of your situation.

*Please note regarding male clients:

Ellie, out of respect for her husband/marriage does not speak to men in private settings. Male clients will have the option of doing a one-on-one session with Ellie's husband or a joint session with Ellie & her husband. (Please note that Ellie's husband's availability may differ somewhat from her regular appointment times, so for male clients, we may need to coordinate a mutually acceptable time for both parties via email.)

Disclaimer:

Please note, that while we wish to support you in a practical and even emotional way, and while keeping your home under control may lower stress/anxiety, we are not mental health experts and do not claim in any way to be a substitute for therapy or mental health solutions.

If that's something you personally need or may need, while we are of course more than happy to still provide coaching sessions to you, we recommend you see a professional mental health expert who is qualified to give you medical advice in these areas.

Can I get a refund if I'm unhappy with my purchase?

Yes, if you're unsatisfied with your purchase for any reason, please contact us via email at [email protected] within 30 days of your first coaching purchase before you have used both sessions to request a refund. 

Please note, we do not offer refunds to clients who have already used both coaching sessions. You may request a refund after the first session is complete and before you have used a second session, or prior to using either session, so long as it is within 30 days of your purchase.

The reason we require a refund request prior to a second coaching session is that sessions require significant one-on-one time from the coach.

After already having a 30-minute session, that is sufficient time for you to assess if it has been helpful and worth the cost you paid.

Details we need to process refunds:

1.) Clearly state that you are requesting a refund and specify which product/service it is for and the date it was purchased.

2.) Briefly explain the reason why you are not happy with your purchase. We have this policy for the purpose of gathering feedback and making the course or resource library more helpful to future students or users. (The nature of the reason you provide will not impact your refund.)

3.) Please include your name, and if you are emailing us from a different email than the one connected with your Teachable purchase, you will also need to specify which email you used to make the purchase.

Refund processing time:

Please allow 14 days for your refund to be processed on our end; we will process it as soon as we can. (We are not responsible for any additional delays on the end of the bank, credit card company, or financial institution you made the purchase through that is responsible for returning the funds to you.)

Regarding refunds if you have previously purchased coaching:

If you have purchased coaching more than once from us, we will only process refunds for any unused sessions within 30 days of the purchase date.

So, if you have already used one coaching session and have one left you don't want, we will refund you 50% of what you paid.

Regarding our refund policies:

**While in general we won't process refunds outside of our above-mentioned policies, if you have special circumstances, such as a financial hardship, we may decide to still process your request based on your situation, so you can always feel free to email us and ask.

Do I need to schedule my coaching sessions within a certain time frame?

No, they don't expire, and you are welcome to schedule them whenever is convenient for you.

If we haven't heard from you within a month or so after your purchase, we may send a reminder email to check in with you and resend you the link to schedule so you have it, but there is no pressure to schedule them by a certain date.

As long as House Gone Sane and the internet exist, you are welcome to schedule any sessions you've purchased, no matter how long ago it was.

In the event we stop offering coaching in the future, we will still honor scheduling all previously purchased sessions.

We do hope that you will make full use of any sessions you purchase because we want you to benefit from them, (and we don't want you to pay for something you won't use.)

Can I purchase coaching more than once?

Absolutely! For as long as we offer it, if you find yourself in need of coaching more than once, simply purchase the coaching again. Feel free to ask us about this at your final session prior to purchasing again or reach out to us via email at [email protected] 

For more details regarding our coaching policies, please see our Terms of Use page here. You are also welcome to contact us via email at [email protected] with any questions.